Refund policy

 

Hi Awesome Customers! 😊

Guess what? We're making your shopping experience even better with our hassle-free 30-day return policy!

How It Works:

  1. Start the Process: Click here to initiate your return in just one click.

  2. Pack It Up: Make sure the item is in its original condition, including packaging, tags, and pouches.
    No signs of wear, please!

  3. Mail It Back: Ship it back within 30 days from the day you received it.

The Nitty-Gritty:

  • Unfortunately, shipping fees are not refundable.

Exceptions (Because There's Always Fine Print, Right?):

  • Customized pieces can't be returned. Hope you understand!
  • Gift cards, final sale items, and promotional freebies are also non-returnable.

  •

Got More Time? After 30 Days:

If you miss the 30-day window, don't sweat it! We'll offer you store credit equal to the original price you paid.

The Green Part 🌱:

We're committed to sustainability. Most of our beautiful items are handmade to order in Manhattan, NYC. Please consider gifting it to someone who might like Joey Baby as much as you do before shipping it back to us. 

If you're thinking about what sizes, s would be great for you, email us at support@joeybabynyc.com before placing your order. It helps us cut down on waste. Text or What's app us at +1 646 203 6285 during Mon-Fri 9 am to 5 EST(Msg frequency varies. Msg & data rates may apply)

Note:

  • Use the original packaging or something of similar size. No oversized boxes, please!
  • If your return doesn't meet our guidelines, we reserve the right to send it back to you.

For purchases from our partners (Urban Outfitters, Macy's etc), please reach out to them directly for returns. 

Happy Shopping! 🛒