Frequently Asked Questions

Check your spam folder or contact support@joeybabynyc.com for assistance.

Guess what? We're making your shopping experience even better with our hassle-free 30-day return policy!

How It Works:

1. Start the Process: Clickhere to initiate your return in just one click.

2. Pack It Up: Make sure the item is in its original condition, including packaging, tags, and pouches.
   No signs of wear, please!

3. Mail It Back: Ship it back within 30 days from the day you received it.

The Nitty-Gritty:

• Unfortunately, shipping fees are not refundable.

Exceptions (Because There's Always Fine Print, Right?):

• Customized pieces can't be returned. Hope you understand!
• Gift cards, final sale items, and promotional freebies are also non-returnable.
  

Got More Time? After 30 Days:

If you miss the 30-day window, don't sweat it! We'll offer you store credit equal to the original price you paid.

The Green Part 🌱:

We're committed to sustainability. Most of our beautiful items are handmade to order in Manhattan, NYC. Please consider gifting it to someone who might like Joey Baby as much as you do before shipping it back to us. 

If you're thinking about what sizes, s would be great for you, email us at support@joeybabynyc.com before placing your order. It helps us cut down on waste. Text or What's app us at +1 646 203 6285 during Mon-Fri 9 am to 5 EST(Msg frequency varies. Msg & data rates may apply)

Note:

• Use the original packaging or something of similar size. No oversized boxes, please!
• If your return doesn't meet our guidelines, we reserve the right to send it back to you.

For purchases from our partners (Urban Outfitters, Macy's etc), please reach out to them directly for returns. 

Happy Shopping! 🛒

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply chat with us during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Yes, all items ordered from joeybaby.com can be canceled within 30 minutes of placing the order. After this period, our warehouses will begin packing your order.

Please email us support@joeybabynyc.com and provide your

If you purchased your items from third-party retailers, please reach out to them directly for cancellation inquiries.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

When your order is shipped, you will receive a tracking number. Sometimes, couriers mark packages as "delivered" a few days before actual delivery. If this happens, contact us at support@joeybabynyc.com or the courier.

How can I track my orders? Click here and input your order number.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support (support@joeybabynyc.com) and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support (support@joeybabynyc.com) to check if it's eligible for replacement. 

• United States: 6-8 business days
• Europe: 1-2 weeks
• Canada: 8-12 business days
• Oceania, Asia, Middle East: 3-4 weeks

Once an item has been dispatched from our warehouse, we will be unable to change or update the shipping address. To ensure a smooth delivery process, we kindly ask you to carefully review your shipping details before placing your order. Thank you for your understanding and cooperation.

If you have more questions, please contact us during business hours via our live chat.