Email support@joeybabynyc.com with a photo of the piece and the email address you registered with. We'll look you up in the registry, confirm your order number, and tell you where to send it within two business days.

Repairs covered by the warranty are free. We cover return shipping back to you; you cover shipping to us.

We're a small studio in New York, and we can only send and receive repairs within the United States. If you're outside the US, we can't take the piece in for repair — but do write to us anyway and we'll help however we can.

Eligible pieces. The registry covers Joey Baby pieces set with freshwater pearls, including styles that combine pearls with chain. Chain-only styles and other non-pearl pieces are not eligible for the one-year warranty. Where a set pairs a pearl piece with a chain piece, only the pearl piece is covered.

Eligible purchases. The registry is open to pieces purchased new from joeybaby.com or an authorized Joey Baby retailer, including Macy's, Nordstrom, and Shop Premium Outlets, and to pieces received as a gift from someone who purchased them there. It is not open to PR packages, press or media samples, influencer or seeding gifts, giveaway, contest or event prizes, sample sale, seconds or as-is pieces, or anything bought secondhand, through resale, or from an unauthorized seller.

Registration window. Registration must be completed within 30 days of the date the piece was purchased or received. Registrations submitted outside that window can't be accepted through this form; write to us and we'll look at it case by case.

Verification. Every registration is matched against the order number provided. We may ask for a receipt, confirmation email, or retailer order record before approving a repair. If we can't verify that a piece was purchased through an eligible channel, we may decline the registration or the claim.

Coverage. The one-year warranty begins on the date of registration and covers the registered piece against manufacturing defects, clasp failure, and thread or silk failure requiring restringing, for one year from that date. It covers one repair of each type per registered piece. Registration is personal to the registrant, is limited to one registration per piece, and is not transferable.

Territory. Registry repairs and replacements are shipped to and received from addresses within the United States only. Joey Baby is not able to accept pieces for repair from, or ship repaired or replacement pieces to, addresses outside the United States.

Handmade and natural materials. Joey Baby pieces are made by hand and set with natural freshwater pearls. Variation in pearl shape, size, surface, drill placement, luster, and tone, differences between individual pieces, slight surface markings and growth lines, colour appearing differently on screen than in person, and the gradual wear of plating on clasps and findings are inherent characteristics of a handmade piece made with a natural material. They are not manufacturing defects and are not covered.

Exclusions. The warranty does not cover chain-only or other non-pearl styles, loss, theft, damage caused by water, perfume, lotion, hairspray, chlorine, or household chemicals, damage caused by accident or misuse, gradual wear of gold or rhodium plating, natural variation as described above, or any piece altered, restrung, or repaired by a third party.

Remedies. Where a piece is covered and cannot be repaired, Joey Baby will replace it with the same style where available. Where the style is temporarily unavailable, the registrant may choose to wait for restock or to receive a comparable piece of equal value. Where the style has been discontinued, the registrant may choose a comparable piece of equal value from the current collection or store credit at the original purchase price, issued as a joeybaby.com gift card valid twelve months, with no cash value. Refunds to the original payment method are not available for pieces purchased from a retailer; those are handled by the retailer under its own policy. The choice of remedy from the options above rests with Joey Baby where a comparable piece of equal value is offered.

Right to refuse. Joey Baby may decline a registration or a claim where the purchase can't be verified, where the piece is not a genuine Joey Baby pearl piece, where the claimed damage falls within the exclusions above, where the piece has been altered or repaired elsewhere, where covered repairs for that piece have already been used, or where there is evidence of fraud, misrepresentation, or abuse of the program. Registrations containing false or misleading information may be cancelled and coverage withdrawn.

Program changes. Joey Baby may change or end the Pearl Registry at any time. Changes will not reduce coverage already active on a registered piece. Registration does not replace the return or exchange policy of the store you bought from — for returns and exchanges, contact your original retailer within their stated window.

Is my chain necklace covered?
If it has pearls on it, yes. A chain-only style isn't part of the registry — the warranty is built around what can go wrong with a knotted pearl piece, like a thread that tires or a clasp that gives out.

I bought a set with a pearl piece and a chain piece.
Register the pearl piece. That's the one the warranty covers.

Why do you need my order number?
Because this is a list for people who actually own a piece. The order number is how we confirm that, and it's what lets us find you fast if you ever need a repair.

Why only 30 days?
So coverage ties to a real, recent purchase. Register when your piece arrives and you're set for the whole year.

I bought mine at Macy's, Nordstrom, or Shop Premium Outlets — does this still apply?
Yes. Any Joey Baby pearl piece bought new from an authorized retailer is eligible. We don't share your registration with the store.

My retailer isn't on the list.
Choose "Another authorized retailer" and type it in. We're adding stockists all the time.

I'm outside the United States.
We can't take pieces in for repair from outside the US at the moment. Write to us anyway and we'll do what we can.

My pearls aren't all exactly the same shape.
They shouldn't be. They're real freshwater pearls, grown in a mollusk, and no two come out alike. That's how you know they're real.

Can I register more than one piece?
Please do — submit the form once for each pearl piece, with that piece's own order number.

It was a gift and I don't have the order number.
Ask whoever gave it to you, if that's not too awkward. If it is, register without it and email us — we'll try to find the order from their name or email.

I'm past the 30 days.
Email support@joeybabynyc.com and we'll see what we can do.